The challenge is getting a critical mass of employees to see that this change, this guest service culture, is in their best interest. If it's not important to them, most will not invest the effort needed to change. Developing a guest service culture is an evolutionary process. Key # 2: It Starts With Hiring, But That Is Not Enough. 34 Casino Host Salaries in Las Vegas provided anonymously by employees. What salary does a Casino Host earn in Las Vegas?
A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.
Nature of the work[edit]
A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).
Casino Host Letter To Guest Examples Letter
Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.[1]
Position in a casino[edit]
The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.
In arts, entertainment, and media[edit]
- Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.[3]
- The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.
References[edit]
- ^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
- ^'sagame66'. Retrieved 8 February 2019.
- ^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.
External links[edit]
- 'Meeting a Casino Host'. About.com.
Further reading[edit]
- Kaplan, Michael (August 6, 2016). 'Confessions of the Man Who Wins Big When You Lose It All in Vegas'. Thrillest.
- 'Employment - LAS VEGAS JOBS: Casino Host'. Review Journal.
- 'Learning about the job of a Casino Host'. Casino City Times.
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Casino Management
Date
Name of Hiring Manager
Title
Company
Address
City, State Zip
Dear (Hiring Manager:
I am writing to express my interest in the position of {Job Title}, advertised as being open at this time with your company. I am a talented and savvy Casino Manager and Business Development strategist, with experience in operations management, business development and implementing strong and sustainable processes and procedures. My background includes extensive expertise in workforce scheduling and management, pit boss duties, and instructing personnel in casino gaming functions. Now I would like to bring my more than 30 years of real world Business and Operations Management experience to work for you.
My extensive industry experience and client relations strategies, together with my penchant for detail, have all served to help make me highly effective at what I do. I have a proven track record of producing sustainable increases in operational support initiatives, business growth, and revenue. I am able to work with executive level management to determine requirements and formulate solutions.
I possess well-developed personnel recruitment abilities, and am familiar with hiring, training, and putting together top notch Casino supervisory and dealer teams able to optimize operational awareness, establish key customer rapport and implement procedural methodologies for new and improved business models. The accompanying résumé should serve to give you an idea not only of my past achievements but of my potential for making a significant contribution to your organization.
I look forward to discussing the current role, learning more about the challenges facing your company and discuss how I will make a difference.
Casino Host Letter To Guest Examples Samples
Sincerely,
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